To post a new support question, click the Post New Topic button below.
Current Version: 5.2.5 | Sytist Manual | Common  Issues | Feature Requests

Please log in or Create an account to post or reply to topics.
You will still receive notifications of replies to topics you are part of even if you do not subscribe to new topic emails.

Send New Gallery Email Not Working

C
47 posts
Fri Jan 24, 25 11:20 AM CST

I'm trying to send out the New Gallery email but it is not sending. I did the test email under the email settings to make sure it was working and I got that email but I still can not send the email for the new gallery. When I look in my email log, it does not show up that I tried to send the email. I just did the latest update this morning so I'm up to date.

16,953 posts (admin)
Sat Jan 25, 25 4:57 AM CST

Sounds like the cron job on the server has stopped working and automated emails  is no longer working. If you go to Settings - Automated Emails, you may see a link with pending emails. If so, this is the case.

You would need to get with your host on fixing the cronjob. Or turn off automated emails. 

 
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
C
47 posts
Sat Jan 25, 25 6:23 AM CST

Thanks Tim. I do not see any pending emails. It looks like the site is still sending out other automated emails, like the email it sends when someone places an order...those emails are still going out. And when I did the test email, it sent that one as well.

16,953 posts (admin)
Sun Jan 26, 25 5:06 AM CST
You can email me the following for me to look into it: 

1) The link / URL to your Sytist admin (where you log into your Sytist admin).

2) Create me an admin account by clicking Admins in the main menu, or send me your admin username and password.

3) The name of the gallery you want emails to be sent out. 


Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
C
47 posts
Sun Jan 26, 25 5:48 AM CST

Thank you! I just emailed you.

5 total messages
Please log in or Create an account to post or reply to topics.
This post has been viewed 68 times
 
Loading more pages
Loading more pages

Sign up for email promotions.

Your information is safe with us and won't be shared.

Thank you for signing up!

 
©2003 - 2021 Grissett, LLC. All Rights Reserved.

By continuing to browse or by clicking Accept Cookies, you agree to the storing of cookies on your device necessary to provide you with the services available through our website.

    Accept   Privacy & Cookie Policy
Loading More Photos
Scroll To Top
Close Window
Loading
Close