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Checkout Gets Stuck

28 posts
Wed Dec 04, 24 6:23 AM CST

I do pictures for a great organization. Each person gets one free digital image. Like every other year, they are instructed to make sure to put the free image in their cart and check out. The problem is that if they are not buying anything else the checkout process gets stuck on the payment screen so they can't complete the order. I'm sure it's something I've done wrong, but I'm not sure what that would be. 

Thanks!





16,923 posts (admin)
Wed Dec 04, 24 11:17 AM CST

You had the Square payment option enabled, but it didn't have all the required credentials (no location ID) so it was creating an hidden error and making the place order button not show. I disabled Square and it is working now.

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
28 posts
Wed Dec 04, 24 11:22 AM CST

Thanks!! I knew it was something I did.

3 total messages
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Category: Error
 
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