To post a new support question, click the Post New Topic button below.
Current Version: 5.1.1 | Sytist Manual | Common  Issues | Feature Requests

Please log in or Create an account to post or reply to topics.
You will still receive notifications of replies to topics you are part of even if you do not subscribe to new topic emails.

Digital Download Not Showing Up For Client

E
68 posts
Fri Nov 15, 24 3:13 PM CST

I've done this a million times before, so I'm not sure why it's not working now.   

But, I had a client contact me today because when I sent them the "send email to notify photos are ready to download" email, the email they receive doesn't have the 'download' button.  I'm sure it must be something I've set up differently in this particular pricing structure, but I don't know how to fix it!


Thanks :)

16,760 posts (admin)
Sat Nov 16, 24 2:58 AM CST

The email they receive won't have a download button. It will have a link to the order and download it from the order.

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
E
68 posts
Sat Nov 16, 24 9:35 AM CST

I meant to update this earlier to say I figured it out.  Yeah, it didn't have a download link on their order either.  But, I created the download as an 'add-on' to a package and I didn't select the 'download' option for the item.  

3 total messages
Please log in or Create an account to post or reply to topics.
This post has been viewed 40 times
Category: Orders
 
Loading more pages
Loading more pages

Sign up for email promotions.

Your information is safe with us and won't be shared.

Thank you for signing up!

 
©2003 - 2021 Grissett, LLC. All Rights Reserved.

By continuing to browse or by clicking Accept Cookies, you agree to the storing of cookies on your device necessary to provide you with the services available through our website.

    Accept   Privacy & Cookie Policy
Loading More Photos
Scroll To Top
Close Window
Loading
Close