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Current Version: 5.2.4 | Sytist Manual | Common Issues | Feature Requests
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Issues With Client Downloading Images
D
Darla Peters
1 posts
Thu Nov 07, 24 8:39 AM CST
My clients are having issues downloading photos from their galleries. I was assuming that it was internet or server issues but every client is contacting me now. It says that it is generating the zip files but never does anything. This is the message that I received from a client this morning:
"I'm unable to download the pictures. It hangs at the "gathering photos". Any suggestions?"
Tim - PicturesPro.com
16,827 posts
(admin)
Thu Nov 07, 24 10:08 AM CST
It will be some sort of server issue.
You can email me the following for me to look into it:
1) The link / URL to your Sytist admin (where you log into your Sytist admin).
2) Create me an admin account by clicking Admins in the main menu, or send me your admin username and password.
3) FTP username and password.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
My Email Address: info@picturespro.com
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