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Current Version: 5.2.4 | Sytist Manual | Common Issues | Feature Requests
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Download Emails Not Generating Download Link
Ray Smith
35 posts
Tue Oct 08, 24 1:00 PM CST
Not sure if this is a bug or we've got something set wrong, but clients are unable to download files after we send them a system email stating their files have been replaced and are ready to be downloaded. The only link in the email takes them back to the original gallery.
Where should we look to address this issue?
Attached Photos
Tim - PicturesPro.com
16,827 posts
(admin)
Wed Oct 09, 24 4:39 AM CST
It looks like it isn't actually a download product. Edit that product and check the product type. It should be download for the product type.
Changing it to download won't fix existing orders.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
My Email Address: info@picturespro.com
Ray Smith
35 posts
Wed Oct 09, 24 7:38 AM CST
And it was that simple. Thanks Tim
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