To post a new support question, click the Post New Topic button below.
Current Version: 5.1.1 | Sytist Manual | Common  Issues | Feature Requests

Please log in or Create an account to post or reply to topics.
You will still receive notifications of replies to topics you are part of even if you do not subscribe to new topic emails.

Pre-order Credits - Credit Not Applied To Acount In Test Run

K
54 posts
Wed Oct 02, 24 9:09 AM CST

I'm just getting my new offers set up, and tried using the Pre-Order credits. 

When I did my test checkout using my own customer account, no credit was applied to my account. 

Things I did which I think might have had an effect, but I'm not sure which specifically might have caused the problem/s. 

1. I added the Pre-Order credit to a collection. This was to enable additional options input (name and class). Could this have caused the problem?

2. I had the pre-order credit on one price list, and then changed the gallery to a different price list (aka the one with photo sales on it)

Those are the only things I can think of that might have had an effect.

Any assistance appreciated! Thanks!

16,739 posts (admin)
Thu Oct 03, 24 4:47 AM CST

I didn't intend for the pre-order credit to be used within a colleciton. That will currently not work. I intended it to be a product on it's own, not within a colleciton. So this will not work at this time.

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
K
54 posts
Thu Oct 03, 24 7:03 AM CST

Thanks Tim. I'll work out another way to do it. 

Unfortunately since it's pre-paid, we need to collect some information about what child the re-order is for, which we can do with additional information on the price list level, but that won't work if someone is purchasing multiples for siblings within one transaction :-( 




16,739 posts (admin)
Thu Oct 03, 24 7:21 AM CST

They can place separate pre-orders for each child.

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
4 total messages
Please log in or Create an account to post or reply to topics.
This post has been viewed 48 times
Category: Photo Products
 
Loading more pages
Loading more pages

Sign up for email promotions.

Your information is safe with us and won't be shared.

Thank you for signing up!

 
©2003 - 2021 Grissett, LLC. All Rights Reserved.

By continuing to browse or by clicking Accept Cookies, you agree to the storing of cookies on your device necessary to provide you with the services available through our website.

    Accept   Privacy & Cookie Policy
Loading More Photos
Scroll To Top
Close Window
Loading
Close