Customers Can't Check Out

When customers click the Checkout, the site stalls out and won't load the checkout screen. I don't know if this is a Stylist problem or a server problem so I'm just hoping someone might have ideas about what to check. I'm waiting for a call back from my hosting company tech support.

I've been able to replicate the behavior. It stalls out on both Safari and Chrome. 

-Amy

https://www.greatdanephotos.com/shop/events/akc_-_national_events/2024_akc_agility_league_championship/?sub=c7f3fe452abe82f1a2ea51dad4119442#photo=thumbs

Doesn't matter what gallery. I can add to cart and view the cart, but once I click "Checkout" it just spins.

I spent an hour on the phone with my web host and they don't see anything that they can fix. The last time an order came through was Sept 18. I'm dead in the water right now and I have no idea what I should even be looking for. 

After the call ended, the web host tech support sent me this:

These are the logs from the Apache's log file that was found to confirm that there is a problem with a script being executed within your website:

[Fri Sep 20 15:58:26.888679 2024] [core:error] [pid 10648:tid 10657] [client 129.222.47.71:9345] Script timed out before returning headers: index.php, referer: https://www.greatdanephotos.com/shop/events/akc_-_national_events/2024_akc_agility_league_championship/?sub=c7f3fe452abe82f1a2ea51dad4119442
[Fri Sep 20 16:10:00.576670 2024] [core:error] [pid 12212:tid 12231] [client 129.222.47.71:47952] Script timed out before returning headers: index.php, referer: https://www.greatdanephotos.com/shop/events/

It's something to do with PayPal checkout. I had one other customer having that issue yesterday. Something to do with cURL not working properly.

Turn off PayPal checkout and turn on PayPal Standard business for now. 

Who are you hosting with? Wonder if it is the same host. 

Makes no sense for it to just stop working. 

InMotionHosting https://www.inmotionhosting.com/ on one of their VPS plans. 

Thank you, that solved it. If there's any other info that might help you troubleshoot it further, please let me know. 

Another customer hosting there is having the same issue.

See if your host can upgrade the PHP to 8.1 or 8.2, and if they do, try enabling back PayPal checkout and see if it works. Let me know.

On another site with this issue it seems to be working this morning. Try re-enabling PayPal check and see if your checkout page loads now.