To post a new support question, click the Post New Topic button below.
Current Version: 5.1.1 | Sytist Manual | Common  Issues | Feature Requests

Please log in or Create an account to post or reply to topics.
You will still receive notifications of replies to topics you are part of even if you do not subscribe to new topic emails.

Multiple Downloads Of Same Image - Green Screen

529 posts
Wed Sep 11, 24 3:15 PM CST

Hi Tim, some clients using our green screen feature are wondering if they can buy extra downloads of the same image but with a different background.

In my collections, they get the warning that they have already bought that image.  Is there a way to do this?

Michael Leenheer   || My Sytist: https://subphoto.ca/client_galleries/demo01/
16,706 posts (admin)
Thu Sep 12, 24 5:27 AM CST

They can, it was added in the 4.8 update.

  • Made it so greenscreen photos can be added multiple times as a download to a collection as long as a different background is selected. 
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
529 posts
Thu Sep 12, 24 1:52 PM CST

I must be an idiot, but I can't figure out how to make it work.  You probably hate me by now :(  Is there a setting to change somewhere?

I even tried it on your green screen demo site but I can't find a collection with a download to try it on.  The cart lets me add downloads repeatedly whether I change the background or not, but that's not quite the same feature.

Is there a setting I'm missing?  Does it not work on QR passcode galleries?



Michael Leenheer   || My Sytist: https://subphoto.ca/client_galleries/demo01/
529 posts
Thu Sep 12, 24 2:08 PM CST

Screen shot attached, the 2nd background is selected with the same first photo but it's not allowing it.

If it's a print product I can use the "Add extra photos" button but not for a download.


Attached Photos

Edited Thu Sep 12, 24 2:18 PM by Michael Leenheer
Michael Leenheer   || My Sytist: https://subphoto.ca/client_galleries/demo01/
529 posts
Thu Sep 12, 24 2:21 PM CST

Just for reference, here's the settings in the collection:

Attached Photos

Michael Leenheer   || My Sytist: https://subphoto.ca/client_galleries/demo01/
5 total messages
Please log in or Create an account to post or reply to topics.
This post has been viewed 90 times
 
Loading more pages
Loading more pages

Sign up for email promotions.

Your information is safe with us and won't be shared.

Thank you for signing up!

 
©2003 - 2021 Grissett, LLC. All Rights Reserved.

By continuing to browse or by clicking Accept Cookies, you agree to the storing of cookies on your device necessary to provide you with the services available through our website.

    Accept   Privacy & Cookie Policy
Loading More Photos
Scroll To Top
Close Window
Loading
Close