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Automated Email Not Sending

A
30 posts
Sun Sep 01, 24 7:23 PM CST

I am trying to test out passcode emails for school portraits this year.
The emails do not appear in any of the 3 accounts I am sending them to.

The cron job is working in test mode.
In test gallery I have images with a total of 3 email addresses on them, some have 2 kids. When I go to the gallery > people > and send emails it then shows that 3 emails are queued on the cron settings job page.
The emails never show up in any of the email accounts I am sending to. I have checked the SPAM folder.

It did work 1 time, but has only worked that once with the same settings and that was not the first try.


Cron job command:
/usr/bin/php -q /home3/calleng/public_html/store/sy-admin/sy-cron.php >/dev/null 2>&1



A
30 posts
Sun Sep 01, 24 7:27 PM CST

Email also do not show up in the sent folder of the email account I used to send them.
The one time they worked they do show in the sent folder.

16,780 posts (admin)
Mon Sep 02, 24 6:39 AM CST

In Settings -> Automated Messages, is there a link on the right side of the page that shows how many emails are pending? If so, the cron job itself is not working.

In Stats -> Email Logs, do you see them as sent?

Emails that are sent via automated messages will show a gray bar at the beginning of the row like in the attached screenshot.

Attached Photos

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
A
30 posts
Mon Sep 02, 24 9:48 PM CST

When I send the passcode bulk email from the test gallery under people.
It does show in Automated Messages that 3 emails are pending. That is the correct number for the people.

If I wait a bit the 3 pending will disappear but no new emails arrive in the test inboxes and there is no line for those emails in the email logs

If I look at the email logs I see several emails with the gray bar.
  A expired shopping cart email sent this morning
  4 TEST EMAILS from the cron job testing
  3 "photos are ready to view" emails on Sept 1 at 5:32pm (this is the only time it has sent them) These are the ones that sent as one for the first trys before I have changed the wording the content of the email.

Is it checking to see if the photos are ready emails have been sent before it sends them again??

I am trying to test the design and layout of that email using this test gallery before I implement it on my real jobs. Is there another way to send a test?

16,780 posts (admin)
Tue Sep 03, 24 5:54 AM CST
You can email me the following for me to look into it: 

1) The link / URL to your Sytist admin (where you log into your Sytist admin).

2) The admin username and password (or create me an admin account by clicking Admins in the upper right corner of the admin pages).
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
5 total messages
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