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Current Version: 5.1.1 | Sytist Manual | Common Issues | Feature Requests
Automated Email Not Sending
I am trying to test out passcode emails for school portraits this year.
The emails do not appear in any of the 3 accounts I am sending them to.
The cron job is working in test mode.
In test gallery I have images with a total of 3 email addresses on them, some have 2 kids. When I go to the gallery > people > and send emails it then shows that 3 emails are queued on the cron settings job page.
The emails never show up in any of the email accounts I am sending to. I have checked the SPAM folder.
It did work 1 time, but has only worked that once with the same settings and that was not the first try.
Cron job command:
/usr/bin/php -q /home3/calleng/public_html/store/sy-admin/sy-cron.php >/dev/null 2>&1
Email also do not show up in the sent folder of the email account I used to send them.
The one time they worked they do show in the sent folder.
In Settings -> Automated Messages, is there a link on the right side of the page that shows how many emails are pending? If so, the cron job itself is not working.
In Stats -> Email Logs, do you see them as sent?
Emails that are sent via automated messages will show a gray bar at the beginning of the row like in the attached screenshot.
My Email Address: info@picturespro.com
When I send the passcode bulk email from the test gallery under people.
It does show in Automated Messages that 3 emails are pending. That is the correct number for the people.
If I wait a bit the 3 pending will disappear but no new emails arrive in the test inboxes and there is no line for those emails in the email logs
If I look at the email logs I see several emails with the gray bar.
A expired shopping cart email sent this morning
4 TEST EMAILS from the cron job testing
3 "photos are ready to view" emails on Sept 1 at 5:32pm (this is the only time it has sent them) These are the ones that sent as one for the first trys before I have changed the wording the content of the email.
Is it checking to see if the photos are ready emails have been sent before it sends them again??
I am trying to test the design and layout of that email using this test gallery before I implement it on my real jobs. Is there another way to send a test?
My Email Address: info@picturespro.com
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