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Extra Prints Vs. Extra New Prints

M
44 posts
Fri Aug 02, 24 1:03 PM CST

Tim,

We just noticed - if we have a collection that is, let's say, 2-5x7s (a unit); customer adds 5 collections, one image---- the system isn't recognizing the 2-5 collections as the same image, but treating the entire order as a new image.

Any way to correct that?

16,739 posts (admin)
Sat Aug 03, 24 5:25 AM CST

I'm not following. I just tested by adding a collection to cart, selecting one image, adding an additional image for the "extra photo" price. 

Added the same collection to cart again for another photo,  adding an additional image (the same image already selected for that collection) for the "extra photo" price. 

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
M
44 posts
Sat Aug 03, 24 5:29 AM CST

That way works fine.

I'll send you a gallery to test. In the gallery I send, if you add multiple collections at the outset the problem occurs.

3 total messages
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