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Instant Download Error (500)

M
15 posts
Fri Jun 21, 24 9:22 AM CST

Hello,

When a customer clicks the "Download Add Instant Download of Image" button they get an error 500. Looking at the error log the following is logged.

[21-Jun-2024 10:05:58 America/New_York] PHP Fatal error:  Uncaught TypeError: imagesx(): Argument #1 ($image) must be of type GdImage, bool given in /home/******/public_html/sy-inc/store/storedownloadphoto.php:327
Stack trace:
#0 /home/******/public_html/sy-inc/store/storedownloadphoto.php(327): imagesx(false)
#1 {main}
  thrown in /home/******/public_html/sy-inc/store/storedownloadphoto.php on line 327
[21-Jun-2024 10:10:41 America/New_York] PHP Fatal error:  Uncaught TypeError: imagesx(): Argument #1 ($image) must be of type GdImage, bool given in /home/******/public_html/sy-inc/store/storedownloadphoto.php:327
Stack trace:
#0 /home/******/public_html/sy-inc/store/storedownloadphoto.php(327): imagesx(false)
#1 {main}
  thrown in /home/******/public_html/sy-inc/store/storedownloadphoto.php on line 327

This is for order number 16311.

Cheers,

Mike

16,564 posts (admin)
Fri Jun 21, 24 10:36 AM CST

I am going to guess that the product purchased has adding a logo to it selected, but that logo file is missing or not valid. Edit the product in the product base that was purchased and check that and the logo file selected in Settings -> Watermarking.

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
2 total messages
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