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If I Download Every Order On It's Own, The Prints Are Now Coming Out Watermarked

L
441 posts
Thu Jun 06, 24 2:02 AM CST

Hi Tim..  I cant get my galleries to zip orders as a whole unfortunately, so i've resorted back to the way I have always done it - one by one by one.  The trouble is, when I click "download photos" from an order, they now download watermarked with a tiny watermark in the middle of the print, whcih, when whizzing tonnes of order, on a busy design, is imperceptible .. until you get the prints back :/

I haven't changed anything so I am unsure why this now occurs?
The download states it will be original images.






Attached Photos

16,564 posts (admin)
Thu Jun 06, 24 4:22 AM CST

Why is it showing you are downloading all photos from a gallery and from an order 21737 in the download dialog?

Edited Thu Jun 06, 24 4:22 AM by Tim - PicturesPro.com
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
L
441 posts
Thu Jun 06, 24 4:55 AM CST

No idea .. Every child is in their own sub-gallery, but I just tested a few other orders that didn't order every image from their sub-gallery and just a few prints and the dialogue is the same.

I didnt even notice that bit tbh, but it doesnt download every image - just those ordered so ?

Edited Thu Jun 06, 24 4:56 AM by Leanne
16,564 posts (admin)
Thu Jun 06, 24 11:57 AM CST

Where exactly are you clicking to get that dialog?

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
L
441 posts
Thu Jun 06, 24 5:26 PM CST

Site Content > Galleries > XYZ Gallery > Stats + Sales > Click Here To View Purchases > XYZ Order Number > Download Photos

This is how I have always downloaded orders to print.





16,564 posts (admin)
Fri Jun 07, 24 10:23 AM CST

It's an issue with the gallery ID from the gallery order session getting passed through the download photos tab ONLY when you are viewing orders from a specific gallery.

Will be resolved in the next update, but for now you can download individually from the list and it won't do that.

Attached Photos

Edited Fri Jun 07, 24 10:25 AM by Tim - PicturesPro.com
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
6 total messages
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