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Page Expired , Cart I Can't Pay

M
241 posts
Fri May 24, 24 11:07 AM CST

Is there a solution to this scene?

For privacy reasons, imposed in many sporting events, a gallery expiration of 30 days is automatically closed and the photos can no longer be seen.
the problem is that if some potential customer has already put photos in the cart before 30 days, they cannot complete and pay for the cart after 30 days and this makes me lose sales.

this happens often as I have also activated that photos from different events cannot be added without first completing the order from another event. the classic scene is that a parent adds some photos to the cart but doesn't finish, after a few weeks he has another competition and wants to buy photos, the message arrives that he already has other photos in the cart and he must close that order first, but if he wants do so and the site says the page is closed and cannot proceed.   YOU ENTRY INTO A LOOP that many are unable to escape from.
Edited Fri May 24, 24 11:09 AM by Marco B
P
149 posts
Tue May 28, 24 3:01 PM CST

Yes I agree and some of my customers have that problem as well. It would be sensible to let them pay for photos that already are in the cart even if the gallery has expired. 

Unfortunately I don't have an answer to this issue

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