Two-fold Problem With Collections Within Collections

Hi Tim .. im sure I must be doing something wrong, but im not sure how to fix it ?

1.  With Collections Within Collections .. for eg:  one that might include all downloads and an enlargement and wallets.. when choosing items, I know the following will confuse after choosing just half of the pack: 

"Your collection is complete" .. clients don't understand multi-collections in a pack ... this pop-up is confusing to me as I obviously ( to me ) need to choose another item.

Part 2 - Also related to collections within collections ..

I have a pack that includes All Downloads + 12 prints.
When printed to the spreadsheet, all the digital files show fine, but the 12 images I most need to print come out like this: 

I think the only way I can create a pack that includes a Buy-All is to have collections within collections yes?

( This photo attachment is all one order - all her buy-alls print out one by one but the chosen 12 for printing is ?? )

How can I fix this?

TIA!

( and with the top one, I do understand I can create a new collection that includes wallets and an 8x10 ) .. but that is what I have done with the 2nd example where the choices do not print out to the spreadsheet!

I've made a note to look into your issue.

Thankyou - ive turned off any packages with collections within collections for the meantime - being bigger packs with more complex items, it's too much of a brain drain to manually comb the orders to populate the spreadsheets.

Hi Tim,   I am still having problems with Part 1 of this .. clients get confused as the message is their order is complete, but then they cant checkout as their order is NOT complete and they get set on a loop of confusion while their excitement to buy bigger packs like this cools ..

And it is still in my notes to look into.

Thanks Tim!!!

More this morning ...

"Hello,

Once they fill that first pic, they are prompted to check out and they do.
Lots of time with me explaining or even logging in as them to fulfil their choices so they can pay me .

Hi Tim!

I cant find the note now, but I am sure this fix was for the latest update?

Basically, the system tells people they are done and they are not.

They dont understand nor care about 'collections within collections" but there is literally no other way to sell big packs that include all downloads as one component, and then other print/product collections.. basically, the best packages because you're getting this + this + also this.....

If I ensure every item is selected, they get confused/stuck and abandon cart due to mixed messages.

Hi Tim!

Keen for a workaround for this one - basically it pertains to the BUY-ALL digitals.. when someone wants EVERYTHING and so all digitals, and then other prints and products.

Currently the only way to sell other things with the digital BUY-ALL is to add collections.

Is there another way to sell big packs like this?

Since the change to the ( + image in the box ) method - which is WONDERFUL and visual .. the pop-up prompt tells people they are done and can now check out .. but they are not .. if I make the collection so they HAVE to choose an item, they get stuck.

I've also asked in the update thread but came back here as I don't think my reply was seen.