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Sending Digitals After Payment Offline - Download Link Not Working

L
15 posts
Mon Nov 20, 23 3:02 AM CST

Hi there, 

I currently have "Pay offline" to bank deposit as an option set up.  However when I mark the payment as complete and send the customer the email, they're not able to download the photos - they say the download link isn't working.  Are you able to help please?


Thanks, Lianna


16,823 posts (admin)
Mon Nov 20, 23 8:35 AM CST

There will be a download button next to each photo with a download on the order when they view it on the website. Which part is not working? The link, the button?

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
L
15 posts
Mon Nov 20, 23 6:09 PM CST

The link to get back to their order I think.  I just did a full test run myself and this is what showed up in my payment confirmation email.  

Attached Photos

Edited Mon Nov 20, 23 6:10 PM by Lianna Nielsen
16,823 posts (admin)
Tue Nov 21, 23 4:53 AM CST

I see it now, when adding payment and sending the order email. It will be fixed in the next update coming out next week. You can resend me (via email) your hosting login information if you want to me to upload the fix prior.

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
4 total messages
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