Automated Messages

I ma having an issue with Cron sending automatic messages.

It works fine for people creating an account & registering and ordering but it wont send anything else.

Invite to view galleries, abandoned carts, - it's not sending and just queues the email.

My website guy has tried to resolve but is unable to as it all looks to be set up ok.

 He has sent me this error that he's getting but doesn't know how to fix, can anyone help please,?

PHP Warning:  include(../sy-config.php): failed to open stream: No such file or directory in /home/sites/25b/4/4c845dc74d/public_html/sytist/sy-admin/sy-cron.php on line 2 PHP Warning:  include(): Failed opening '../sy-config.php' for inclusion (include_path='.:/usr/share/pear') in /home/sites/25b/4/4c845dc74d/public_html/sytist/sy-admin/sy-cron.php on line 2 PHP Warning:  require(//functions.php): failed to open stream: No such file or directory in /home/sites/25b/4/4c845dc74d/public_html/sytist/sy-admin/sy-cron.php on line 3 PHP Fatal error:  require(): Failed opening required '//functions.php' (include_path='.:/usr/share/pear') in /home/sites/25b/4/4c845dc74d/public_html/sytist/sy-admin/sy-cron.php on line 3

Was it working before and stopped or you are just now trying to set it up? It looks like it is not reading the relative path.

hi Tim , it was working and now isn’t 

Thank you 

Then something changed on the sever enviroment to cause this. I'll email you a file to upload to see if it makes a difference.

Andy

Did that file fix it?

Hi Tim, 

we have literally just chnaged the file over and yes it seems to have solved the problem, thank uou very much 

Andy

I don't know if it's the same problem, but I've been having problems lately too.