Visitor Stats Not Working

I had to reinstall Sytist after a server failure and ever since visitor stats are not logged at all. How can this be fixed? Thanks!

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Have you tried visiting the site with another browser? Any error messages? I can't think of any reason for them to not be logging.

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Yes, just tried another browser...still not showing any visitor stats.

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It is something to do with your hosting, server, or hosting company. You will need to EMAIL me the following info so I can look into it:

The link to your Sytist admin
Your Sytist admin username and password.
Your FTP or Hosting Username and password

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I just noticed my Visitor Stats stopped updating ever since I switched to another domain name on the same hosting company. It has not shown any recent activities even though clients have definitely visited the gallery a few times. I thought maybe because I had a 4+ year old install so I paid for the upgrade but still the same issue.

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You are either missing the sy-vstats.php file from the main folder Sytist is installation in which you would need to re-upload from the installation files or the ms_stats_visitors table is crash in the database and need to be repair from your hosting control panel.

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The sy-vstats.php is in the main folder. I repaired the ms_stats_site_visitors table as well as the other tables that start with ms_stats just to make sure using phpmyadmin in my hosting panel. I tried visiting the site from my cell phone but it didn't show up as a site visit. Is there anything else I might have missed when I switched the install to a different domain? Could it be looking for stats in my non-existing old domain?

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You can email me the following for me to look into it:

1) Link to your Sytist admin.

2) The admin username and password (or create me an admin account by clicking Admins in the upper right corner of the admin pages).

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