Uploads Fail

when I upload photos to the galleries some of them upload and others fail to. I have tried downsizing the file and they still fail. Suggestions? TIA.

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Now my galleries won't load any of my jpg files. Ideas anyone?

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If the photos are not uploading, then either they are too large for the server to process or the server is rejecting them for some reason.

Are you possibly out of space on your hosting?

And I assume you have been able to upload photos before?

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Hi Tim.
My hosting is unlimited so it shouldn't be that. I have always been able to load photos before and I don't believe I've changed anything. Not loading has happened before, but downsizing them has usually worked.

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Check the image dimensions. If they are really large that can also cause them not to upload because of the memory limit in the PHP settings on your hosting.

https://www.picturespro.com/sytist-manual/articles/issues-uploading-photos/

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I am getting a lot of fails on an upload with 93 sub galleries, when I try again to resend - none of them are uploading. All of the files are of exact same size. Has anyone a fix for this?

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This is the exact issue I have complained about since day one! I have done everything to figure the issue out, including talking to my hosting, mentioning it several times to Tim, and nobody has a solution. If this issue would ever get fixed, I would be 100% happy about the software. I know of others having the same issue with this software, but they don't report it and just deal with it. With what I paid for the software and what I pay for the updates, which I don't think we should have to pay for updates since we purchased the software, we should not be having this issue! It certainly needs fixed! I do not have this on two other image sites I still have. In fact, I can upload 200 images through either of those and never have a failed upload. I try to upload 10-20 and 80% will fail on Sytist PicturesPro. This really needs fixed, Tim, and I really wish you would reconsider not charging us for updates. I just don't think that is right.

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Ok just did some serious testing...

I have a folder with 98 subfolders. each of these subfolders has exactly 3 images each.

When I tried to load all 98 subfolders I got lots of fails, I mean most failed, and often.
Then I started with a completely new gallery and split the 98 in half to 49 subfolders in 2 different main folders - fail on these.

I repeated the test with new galleries splitting all of the sub galleries in half until I found a number of folders that would "ALMOST" upload every time reliably well.

The magic number is 11 subfolders!

So I split my 98 subfolders into 9 different folders each containing 11-12 subfolders - ugh!
The 8 out of the 9 uploaded with fewer issues (see note below)
The 9th folder only had 8 subfolders, and failed with only loading 3 of those? SO... almost worked it out / I just deleted the subfolders that uploaded in that 9th folder and uploaded the remaining 5 subfolders - and it worked.

ERRORS - everytime I tried to load more than 11 subfolders OR what seemed to be a random event - the whole site would drop out (I wouldn't have access to anything) for 2-5 minutes. In testing this happened VERY often.
I would get a screen that said "page isn't working..." and show a blue reload button - which didn't work until that 2-5 minutes was up. When I hit reload and it did actually reload, I would be logged out and I would have to log back in.

Here is what I don't know - if it was the number of folders or number of images that was the bigger problem. Because each folder had the same number of images in them, it could be either case. My best guess is folders, not images.

If anyone gets a chance to test this please let me know.

Hope this can help Tim get to the bottom of the problem.

* Sidenote - just looked through to double check. There are a handfull of subgalleries that only loaded 1 images instead of the 3

Edited Fri Apr 20, 18 5:26 PM by Tom Uchida

Tom, your results are the same as mine. It is frustrating. Something that should just take a handful of minutes max, takes 30-45 minutes for just 150-200 images. My opinion is that is not a good spending of my time. Time is money. With the money this software costs, we should not have these issues. I refuse to download an FTP program and from talking to others, that doesn't solve these issues. I truly love this software and love owning my own site, but if issues persist, I am going to have to either go back to what I was doing before, go through GoDaddy for a website, or find something different. Then you add on the fee for yearly software updates, which should be free, I am becoming frustrated quickly. As I said in my prior post, I have talked to Tim, talked to others having the same issues, spoke with my Internet provider, and talked to my hosting company. Everything points right back to issues with this software.

Edited Fri Apr 20, 18 9:25 PM by Joe Mahaffey Photography

I occasionally have this issue even without sub folder or sub galleries. Yesterday on uploading 100 photos all the same size 1 failed.
For me it seems to be about 1 or 2 % occurrence.
Would love to know why this happens

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If you are hosting at godaddy, this is a Godaddy hosting problem. See this under Hosting with Godaddy and getting I/O errors?

http://www.picturespro.com/sytist-manual/articles/issues-uploading-photos/

I can't do anything about that.

Joe, if you don't think you need to pay for updates then don't. You are not forced to, it is completely optional.

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Tim,

I think it is unfair for you to charge us for updates after the price we've paid for the software. Updates should be free to us. And I have spoken to GoDaddy several times and they have run tests and they tell me it is your software issue. I can go to my old sites and upload the same images in one complete upload (150-200 images) and never get an error. You pretty much force us to pay for updates to get corrections, issues fixed, and new items.

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Joe,
This is a go daddy issue. Calling them will not resolve it. I was on go daddy for almost a year. After so much headaches, I switched to Saratoga. All my issues went away after switching, never had an upload issue or any other issue since. At the moment I am also an admin for a golf site that uses sytist and they placed their hosting on go daddy. I am constantly having upload issues. After 40 images and these are low resolution images less than 300K I get failures. Called go daddy, and they say the same thing...it's your software, we suggest you upgrade to a dedicated server.

How can the software work perfectly on Saratoga but not Go Daddy?

I hope this helps clearing up your issue, it's not the sotfware it is go daddy. There is no resolution but to move your site off. If you don't, you will get failed uploads and eventually when you upload enough images...they will throttle you so your site moves at snails pace. And no go daddy tech on the phone knows why......but they will suggest you upgrade to a business or your own dedicated server. That is all they do as a solution.

As for the software and updates, I will say for the price Tim charges he has saved me a lot of money. I was on shootproof.com and they charged $30 a month to host my pictures and their software is inferior to sytist in so many ways. So I don't mind paying the updates. There are also sites that charges commission of your sales, I've been on those too. Imagine 8-15% of your sales going to them just to host your images. I was losing over $8000-$10000 a year on paying out commission. That is crazy!

The amount Tim charges for a years worth of updates is nothing compared to what I was shelling out. But I'm not hear to argue on Tim's behalf, just wanted to put things in perspective. Good luck with go daddy, I do hope you get it resolved.

ps. here is something that no one will say about GO DADDY. They hate photographers because for the same price they charge a photographer they can charge someone else who never uploads a mass amount of images. They sell you on an unlimited amount of space but will cause you headaches so you leave. PERIOD!! Because you take up too much space and pay the same as someone who doesn't.

Edited Fri Jun 01, 18 2:15 PM by Bruce Pham

A clue has surfaced!!

I recently played with my watermarking and uploaded a new .png file to use. I started to get a huge increase in upload failures (Failed: 500 Internal Server Error).

The new watermark file was about 1.5MB, where my old watermark file was about 75kb. THE WATERMARK LIMITS THE PHOTO UPLOAD SIZE! I tested this with a new version of the watermark which was around 250kb; I could upload a larger photo, but not as big as when using the 75kb watermark.

I'm actually pretty happy to find this because it answers one of my big questions - I have 2 versions of Sytist for 2 different websites, but one would allow bigger uploads than the other and I didn't know why. Now I know the size of the watermark file is a factor!

Tim - is there any way the watermark can be applied after the upload rather than as part of the process? Could the photo resizing be delayed so that it doesn't make the upload process one big resource burn, but rather spaces it out a bit? I'm no software designer but maybe this clue will enable some troubleshooting.

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