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Photo Orders Not Matching Customer Orders
J
Jennifer Barr
7 posts
Mon Jun 18, 18 8:48 AM CST
I've had 2 clients over the weekend place orders.
The first one, her order total was $250 and the site sent her and myself the confirmation email with 1 photo listed (she had actually ordered 4 different images).
I had a 2nd lady this morning email because it the site wouldn't let her check out.
Any ideas what's going on?
Thanks in advance,
Jennifer
The first one, her order total was $250 and the site sent her and myself the confirmation email with 1 photo listed (she had actually ordered 4 different images).
I had a 2nd lady this morning email because it the site wouldn't let her check out.
Any ideas what's going on?
Thanks in advance,
Jennifer
Tim - PicturesPro.com
16,760 posts
(admin)
Tue Jun 19, 18 5:04 AM CST
Does the order email show the same as the order in your admin?
Wouldn't let her checkout ... as in getting an error? Or a declined payment? If an error, what is the error message and the payment option?
Wouldn't let her checkout ... as in getting an error? Or a declined payment? If an error, what is the error message and the payment option?
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
My Email Address: info@picturespro.com
J
Jennifer Barr
7 posts
Tue Jun 19, 18 9:30 AM CST
Hey, Tim. Thanks for your response.
The $250 order was for 4 images, the admin & admin email had 1 photo listed and the $250 total.
The next client's order was just blank. lol Had the $50 charge but no photo selected. Was the same in admin & admin email. Is it operator error on the client end?
Another client messaged in and said when she entered her debit card info to check out and she clicked process and said she got the "site was unavailable"...that's all the info I have on that one, she called in her order after that.
Any ideas?
Thanks again!
-J
The $250 order was for 4 images, the admin & admin email had 1 photo listed and the $250 total.
The next client's order was just blank. lol Had the $50 charge but no photo selected. Was the same in admin & admin email. Is it operator error on the client end?
Another client messaged in and said when she entered her debit card info to check out and she clicked process and said she got the "site was unavailable"...that's all the info I have on that one, she called in her order after that.
Any ideas?
Thanks again!
-J
Tim - PicturesPro.com
16,760 posts
(admin)
Wed Jun 20, 18 4:34 AM CST
Are those collections/packages by chance that they were ordering? It could be they added the collection to cart but didn't select any images.
For the site unavailable, it could have been a temporary server issue. Has she since been able to place an order?
For the site unavailable, it could have been a temporary server issue. Has she since been able to place an order?
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
My Email Address: info@picturespro.com
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